Shipping and Returns
// LAST UPDATED: OCTOBER 2026
Wyntek builds parts in AU-1, our automated lab in Australia, and ships them worldwide with tracking. This policy covers how shipping is charged, who pays import duties, what happens when a parcel is damaged or lost, and how long we hold completed parts. It forms part of our Terms of Service.
1. How Shipping Works
- When a job is complete, we email you and it shows as ready to ship on your Jobs page.
- Choose the completed jobs to send together, confirm the destination, and pay for shipping at checkout. Jobs shipped together travel in one parcel.
- We pack the parcel and hand it to the carrier. The tracking number appears on your Jobs page and in your shipping email.
2. Timing
Most parts are built and ready to ship within three days of submission. We dispatch a parcel once its shipping is paid, and delivery time then depends on the destination and the carrier.
3. Shipping Costs
Shipping is a flat rate per parcel, plus a small charge for each additional job in the same parcel. Tracking is included. You see the exact amount at checkout before you pay.
4. Import Duties and Taxes
Parcels sent outside Australia may attract import duties, taxes, and customs or brokerage fees in the destination country. These are not included in the shipping price and are paid by the recipient, usually to the carrier before delivery. If you are unsure what applies, check your country's import rules before you order.
5. Damaged or Lost Parcels
If a parcel arrives damaged, or tracking shows it was never delivered, email contact@wyntek.tech within 14 days of delivery, or of the carrier's expected delivery date for a lost parcel. Include the job ID and, for damage, photos of the parts and the packaging. Once we confirm the problem, we remake the affected parts or refund them.
6. Defects and Returns
Parts are made to your files, so we do not accept returns for a change of mind. If a part does not match the file and options you submitted, or arrives defective, tell us at contact@wyntek.tech within 14 days of delivery and we will remake or refund it.
Nothing in this policy limits your rights under the Australian Consumer Law or any other consumer protection law that applies to you.
7. Completed Parts We Are Holding
We hold completed parts for 60 days after a job is completed. If they have not shipped, we will email you before that period ends. After 60 days, unshipped parts may be recycled and the job closed, and the job's cost is not refunded.
8. Contact Us
Questions about shipping? Get in touch: